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ARE YOU STRUGGLING TO PROVIDE MODERN SUPPORT OPTIONS TO YOUR USER COMMUNITY?

800 24 Support Explainer Video

BE THERE FOR YOUR CUSTOMERS 24 HOURS A DAY,
no matter where and how they want to interact with you.

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WEB & MOBILE

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SOCIAL MEDIA

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ONLINE CHAT & EMAIL

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PHONE

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SELF HELP SERVICE PORTALS

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EMBEDDABLES

IF YOU’RE READY TO:

Reduce your Support Cost by up to

50%

Improve Satisfaction with your Brand by up to

2x

OutGrow your Competition by

158%

SUCCESS STORIES

We are proud to support these companies in providing superior customer service.

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WHAT CLIENTS SAY

“You have changed our world by continually working with us to find new and better ways to serve our customers and always listening to our feedback and taking it seriously and always acting on it. Our customers’ worlds have changed, they can now contact Thermo Fisher’s IT Help Desk 7 days a week 24 hours a day which they could never do before … ”

Paul P. Director,, Global Technical Support and Customer Service Operations Thermo Fisher Scientific, Inc.

A PROVEN, BEST-PRACTICED BASED METHODOLOGY

STEP1:  DEFINE AND DESIGN 

We dive deep into your support and find opportunities for evolution and present a plan as well as anticipated ROI of modernization efforts

STEP 2: DEPLOY

We Engineer your support environment to meet your strategic needs. We do it quickly and affordably using proven expert resources

STEP 3: MANAGE AND EVOLVE

We actively manage and tune existing knowledge and process to continue to optimize your environment over time giving you maximum lifetime value and ongoing cost savings

FUTURE PROOF OF YOUR BUSINESS WITH US

1-800-24SUPPORT By the Numbers

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Technical Support End-User Customers
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Customer Interactions Last Year
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Customer Revenues
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Active Monitoring Sites
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Net Promoter Score

HOW IS YOUR SUPPORT TODAY?

Want to know? Click below for a free no obligation financial and support performance analysis of your existing support

FREE FINANCIAL ANALYSIS