Our 3 Step Methodology
1
Consult / Design
We dive deep to understand your business' current support operations & future requirements. We factor budgets, technologies, & resource requirements to design the optimal customer service model & project plan for your unique business.
2
Build / Implement
Don't have the expertise to implement modern support operations? Don't worry, we do. Our team will implement the plan, on-time and on-budget. We minimize impact, speed implementation and get it right the first time. All of which makes it easier for you to get game-changing results with your full confidence.
3
Manage / Improve
We can help keep you at the top of your game through the ongoing support and management of process changes, improvements and converting customer intelligence into ongoing market improvements. We help you play forward for maximum long term results.
How We Serve You
Helping Your Customers
-Self Help - Interactive Contextual
-Multi-media help guides
-Service Automations via commercial APIs
-Advanced UI/UX through web support portals
-Full Omni-channel communication
-Mobile Applications / Imbedded Support
-Empowered Agent Teams (ours or yours)
-Easy, Gracious Interactions
Helping Your Business
-Enterprise Cloud Based Technologies
-Commercial API's for integration
-Advanced Process Engineering and Workflows
-Singular Aggregated Datasets and Analytics
-Defined QA/QC and Continuous Improvement
-Leveraged resources and outsourced teams
-Global staffing options
-Easy, Gracious Management of Support
Our Preferred Enterprise Technologies
We masterfully integrate enterprise technologies to provide powerful support solutions that are quickly and easily deployed
Zendesk Logo ADP Logo Brightpattern Logo
Zingtree Logo Ubiq Logo
Integrations
We are able to interface, push-pull data and aggregate information across most major platforms, technologies and systems
AWS Logo SAP Logo Salesforce Logo
Zapier Logo Oracle Logo Hubspot Logo
and many others
An Experienced Team
We've applied our 30+ years of experience towards solving the support problems that today's businesses face. We have had significant success with:
Support Functions
Technical Support
Customer Care
HelpDesk/ServiceDesk
E-Commerce
Logistics/Field Support
Team Augmentation/Virtualization
After-Hours and Overflow
Language Support
Industries
Hardware, Software, & IT Support
Financial Management
Government/First Responders
Internet/SaaS
Medical
Advanced/Disrupter Tech
Entertainment/Gaming
Retail
Additional Capabilities
We are a full-service provider. In addition to our core solutions we offer the following capabilities to our customers:

Global Staffing Solutions
Overflow and After-Hours Solutions
Team Virtualization
Advanced Analytics
Deep system Integrations