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REDUCE SUPPORT COSTS

Innovative outsourced support models and support automation using leading tools can reduce transactional costs by up to 50%

IMPROVE CUSTOMER SATISFACTION

Our 2xE Platform serves your customer when, where and how they want support can improve satisfaction of your brand by up to 200%

DELIVER THE BEST POSSIBLE CUSTOMER EXPERIENCE

800 24 Support Explainer Video

BE THERE FOR YOUR CUSTOMERS 24 HOURS A DAY,
no matter where and how they want to interact with you.

WEB & MOBILE

SOCIAL MEDIA

ONLINE CHAT & EMAIL

PHONE

SELF HELP SERVICE PORTALS

EMBEDDABLES

WHY IT WORKS

A Platform as a Service Approach

We artfully combine EXPERTISE, TECHNOLOGY and PEOPLE to develop high impact support solutions for our customers. We deliver:

  • Custom “pay as you go” outsourced solutions
  • Service Automation Technologies
  • Leverageable Support Models
  • Collaborative Solution Design
  • Integration of leading enterprise technologies
  • Global Staffing Models
  • Powerful Analytics
  • Complete Control and Risk Management

We put you in the driver’s seat of the ultimate outsourcing partnership.

Solutions

IF YOU’RE READY TO:

Reduce your Support Cost by up to

50%

Improve Satisfaction with your Brand by up to

2x

OutGrow your Competition by

158%

THEN WE SHOULD TALK

SUCCESS STORIES

We are proud to support these companies in providing superior customer service.

WHAT CLIENTS SAY

“You have changed our world by continually working with us to find new and better ways to serve our customers and always listening to our feedback and taking it seriously and always acting on it. Our customers’ worlds have changed, they can now contact Thermo Fisher’s IT Help Desk 7 days a week 24 hours a day which they could never do before … ”

Paul P. Director,, Global Technical Support and Customer Service Operations Thermo Fisher Scientific, Inc.

GO BEYOND CUSTOMER CARE TO CUSTOMER ACCESS

Expertise:

Almost 30 years and hundreds of customized support engagements delivering huge results

Technology:

Enterprise grade support technology to drive leveraged efficiency and capabilities that drive satisfaction

People:

Highly Engaged support teams located throughout North America to deliver great service and tremendous price performance

FUTURE PROOF OF YOUR BUSINESS WITH US

1-800-24SUPPORT By the Numbers

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Technical Support End-User Customers
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Customer Interactions Last Year
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Customer Revenues
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Active Monitoring Sites
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Net Promoter Score

HOW IS YOUR SUPPORT TODAY?

Want to know? Click below for a free no obligation financial and support performance analysis of your existing support

WHITEPAPER DOWNLOAD

CONTACT US

Enjoy a free consultation with our experts to discuss how customer care will become your biggest game changer. Drop us a note or give us a call:

1-800-24SUPPORT (858-247-8776)