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YOU WORRY

Over 50% of customers – all ages – will STOP doing business with you based on a bad customer experience.

New studies show businesses are losing more than $62 billion due to poor customer service. (Source: NewVoiceMedia)

SO WE HELP FIX IT:

Excellent Technical Support and Customer Care is very achievable – With the right capabilities.

(Spoiler alert: We have the right capabilities)

DELIVER THE BEST POSSIBLE CUSTOMER EXPERIENCE

800 24 Support Explainer Video

BE THERE FOR YOUR CUSTOMERS 24 HOURS A DAY

WEB & MOBILE

SOCIAL MEDIA

ONLINE CHAT & EMAIL

PHONE

SELF HELP SERVICE PORTALS

EMBEDDABLES

WHY IT WORKS

We’ve cracked the code

We have been the secret weapon of industry leaders for over 25 years. When you see a winning customer care strategy, there’s a good chance we’re behind it.

  • Custom, pay-as-you-go solutions
  • Open-book pricing & budget-friendly options
  • Collaborative solution design
  • Use of leading enterprise technologies
  • Global resources
  • Powerful analytics
  • Complete control & risk management

We put you in the driver’s seat of the ultimate outsourcing partnership.

Solutions

IF YOU’RE READY TO:

Increase your referrals by up to

80%

Outgrow your competitors by up

2x

Reduce bad word of mouth by

85%

THEN WE SHOULD TALK

SUCCESS STORIES

We are proud to support these companies in providing superior customer service.

WHAT CLIENTS SAY

“You have changed our world by continually working with us to find new and better ways to serve our customers and always listening to our feedback and taking it seriously and always acting on it. Our customers’ worlds have changed, they can now contact Thermo Fisher’s IT Help Desk 7 days a week 24 hours a day which they could never do before … ”

Paul P. Director,, Global Technical Support and Customer Service Operations Thermo Fisher Scientific, Inc.

GO BEYOND CUSTOMER CARE TO CUSTOMER ACCESS

STEP 1:

We’ll immediately stabilize operations with easy “Get Started” solutions

STEP 2:

Then, we’ll revitalize your strategy with a strategic, pay-as-you-go roadmap that will become your biggest game changer

OUR SECRET SAUCE:

We will help convert your customers into raving fans, to maximize growth and innovation

FUTURE PROOF OF YOUR BUSINESS WITH US

1-800-24SUPPORT By the Numbers

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Technical Support End-User Customers
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Customer Interactions Last Year
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Customer Revenues
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Active Monitoring Sites
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Net Promoter Score

DID YOU KNOW?

Companies with high Net Promoter Scores (NPS) outgrow their competition by greater than 2x.

WHITEPAPER DOWNLOAD

CONTACT US

Enjoy a free consultation with our experts to discuss how customer care will become your biggest game changer. Drop us a note or give us a call:

1-800-24SUPPORT (858-247-8776)